Hyderabad |   480000 - 950000 P.A.

5+ years

Job Description:   

Role Summary
The Center Manager is the overall business head of the spa center and is fully accountable for
revenue performance, profitability, operational excellence, team leadership, and guest satisfaction.
This role requires strong commercial acumen, leadership capability, and the ability to drive business
growth while maintaining premium brand standards.

Key Responsibilities
1. Business & Financial Ownership
• Own complete center-level P&L including revenue, costs, and profitability
• Drive achievement of monthly, quarterly, and annual revenue targets
• Plan and execute strategies to enhance service sales, memberships, and retail revenue
• Monitor budgets, cost control, and inventory management
• Analyze KPIs such as revenue per therapist, conversion rate, repeat ratio, and productivity

2. Operations Excellence
• Ensure seamless day-to-day operations in adherence to company SOPs
• Maintain brand standards and achieve audit scores of 85%+
• Oversee hygiene, safety, and compliance protocols
• Ensure effective scheduling and optimal resource utilization
• Review daily, weekly, and monthly MIS reports for performance monitoring

3. Guest Experience & Relationship Management
• Deliver exceptional hospitality standards across all guest interactions
• Handle high-level escalations and ensure complete resolution
• Drive guest retention, repeat business, and positive online reviews• Build and maintain strong relationships with hotel/resort partners

4. Leadership & Team Development
• Lead and manage Duty Managers, therapists, and front office team
• Recruit, train, and mentor team members to ensure high performance
• Conduct regular performance reviews and productivity assessments
• Foster a culture of accountability, empathy, and service excellence
• Drive continuous skill development and upskilling initiatives

5. Business Growth & Market Development
• Identify local marketing opportunities and partnerships
• Drive corporate bookings and membership sales
• Implement new initiatives and campaigns as per corporate strategy
• Support expansion initiatives and new center launches when required

Reporting Structure
• Reports to: Cluster / Regional Manager / City Manager

Experience & Qualifications
• Graduate / MBA / Diploma in Hotel Management / Hospitality / Retail / Sales & Marketing
• 5–10 years of experience in Spa, Salon, Hospitality, Retail, Hotels, F&B, or QSR
• Minimum 2–3 years in a leadership role
• Experience in managing P&L and revenue targets preferred

Key Competencies
• Strong business and financial acumen
• Leadership and team management skills
• Customer-centric approach with high emotional intelligence
• Strong analytical and problem-solving ability
• High ethical standards and professional conduct

What’s on Offer
• Opportunity to lead and manage a full business unit
• Leadership development with scope for larger regional roles
• Cross-functional exposure across operations, sales, and business strategy
• Platform to implement innovative ideas and drive measurable growth

Qualification: Any Graduate

Keyskills:   center manager, Spa, Salon, Hospitality, Retail, Hotels, F&B, or QSR

Please note - due to the number of applications we receive, we will only be able to respond to successful candidates.