Deputy Manager - Operations


Mumbai Salary: 700000 - 900000 P.A.


Job Description:   

The primary responsibility of this role is to ensure smooth relationships with the clients and ensure
number delivery

DUTIES & RESPONSIBILITIES
SLA delivery, Manning and quality output
People management skills
Broad knowledge on P &L, close watch on staff cost and revenue target achievements
Mentoring the team on regular basis.

General Security Responsibilities:
Adhering to the Information Security Policies and Procedures of companies
Ensuring compliance to the Information Security Policies and Procedures

Specific Security Responsibilities:
Understand and Comply with the Information Security Policies and Procedures, and report
all security incidents.
Protect information entrusted to you.
Adhere to the Internet Code of Conduct and customer information and data security policy.
Comply with the Non Disclosure Agreement.

EDUCATION:
Graduate/Post graduate
EXPERIENCE:
Should have minimum 2years BPO experience and should designated in Asst. Manager
role, Should have handled minimum 4 team leaders or Team size of 60 FTE and above.

OTHER SKILLS:
Basic reading, writing, and arithmetic skills.
Computer literate with the ability to learn customer service software applications
Duties require professional verbal and written communication skills
Flexible to work in rotational shifts

Required Skills:

Decision-making:     Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions Demonstrates objectivity and high quality in decision-making.
Strategic Perspective: Plans departmental/operational strategy to achieve annual targets. Understands the work of other functions. Aligns his recommendations to functional strategy.
Communication and Networking: Communicates clearly, fluently and in a compelling manner to create understanding. Actively listens to people to understand and seek feedback. Ensures application of fair process. Establishes long-term networking with significant external business partners and stakeholders for business gains.
Coaching and Mentoring: Believes that each individual has unique strengths and talents. Believes that people can develop their capabilities. Personally invests time in coaching and mentoring to develop his people. Provides constructive feedback.
Leading Change: Gets buy-in from seniors. Communicates and listens with empathy to overcome resistance. Sets up systems to hold gains.
Team Leadership : Shares a clear vision. Motivates, inspires, influences and pushes people to attain team goals.Walks the talk and shares credit for success and takes accountability for failures.
Ownership and Accountability for Results : Demonstrates ownership for goals. Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each
achievement.


Location: Malad, Mumbai

Experience: 3-5 years'

Salary: 700000 - 900000 P.A.

Qualification: Any Graduate

Keyskills:   Team Handling, People Management, Operations, language, computer

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