Customer Service - German
Mumbai | 360000 - 600000 P.A.
1-3 years
Job Description: Candidate will be responsible for the translation and customer servicing of native german clients..
KRA:
1. Seek, process and execute client requests and orders
2. Answer queries regarding services, processes and if required direct them to the production team on a timely basis
3. Assist clients to use the services and keep them updated about new offers and services
4. Coordinate with internal teams to ensure timely fulfillment of orders
5. Maintain trackers, reports for client interaction service order placed etc
6. Collect feedback and resolve client complaints
Requirements:
Experience: Prior 1 year of exp in Customer Service (Voice, Chat or email)
Education: Any Graduate with **German**(Must) certification((German- Starting B2.1 or equivalent B.A or M.A in German Studies))
Qualification: Any Graduate with German B.2.1 or equivalent
Keyskills: German Translation, customer service, client relations, interpretation
Please note - due to the number of applications we receive, we will only be able to respond to successful candidates.
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