IT Support Executive


Noida |   240000 - 360000 P.A.

1-3 years


Job Description:   

• Resolving network issues, configuring operating systems, hardware, software, and using remote desktop connections to provide immediate IT support.

• Official Email ID Creation and Deactivation of IDs for New Joiners/Exit Employees and addition/deletion in the group IDs as per the requirement

• CRM ID Creation for New Joiners as per the requirement.

• Handle and execute Password Change Requests of employees.

• Resolving all issues relating to peripheral hardware as well like printers, extension phones, internet, mobile phones and other IT-related issues on priority so the functioning of the teams is not disrupted.

• Real time resolution to GSuite issues other Gsuite services related issues example storage issue, lag in email

• Taking care of LeadSquared-related issues raised by sales, operations, and other teams such as Intermittent Lag in LS, activities posting issues, Lead merge requests, Lead tracking issues, Rrrors in Reports, Marketing team email Open and Click issues, Permission access templates, SMS not delivering to Non-DND numbers, Email bounced, lead-related issues such as not capturing the data, downtime in Leadsquared, telephony integration, individual login/logout issue, leads details missing issues, etc.

• New developments such as lead fields creations, and new development areas within Leadsquared to incorporate CST feedback and developments for easing the CRM use for upsell team.

• Sanity of user’s activities (proper process/rules followed and logs maintained) in CRM.

• Integration of “Website” and “CRM” and sanity of all the data coming from website is pushed properly to CRM.

• Taking care of existing “Automation” and creating new “Automation” to ensure automating task for increase efficiency.

• Setup of telephony accounts for sales/customer service team/operations/renewal new Joiners in our present offices in Lower Parel, Noida, Chennai and Bangalore, and other offices in future.

• Resolving all issues related to telephony such as number swap, call not going, frequent Change of DID due to Number spam.

• Integration issues between Leadsquared and telephony vendor.

• Creating and deactivating Zopim and Zapier accounts used by sales/OPS and marketing team respectively.

• Resolving any issues related to Zopim and Zapier to ensure there will be no impact on the business.

• Resolution to any payment gateways downtime and payment failure issues reported by the team.

• Work on Failed Transactions Reports.

• Taking responsibility of IT Asset Management including Allotment, Re-Allotment & De-Allotment of Assets.

• Onboarding and managing vendors, and taking care of their documentation for record keeping.

• Handling compliance-based documentation relating to allotment, vendors, replacements, etc. involving both internal as well as external record keeping.

 

REQUIREMENTS

● Knowledge of GSuite, CRM working and Vendor coordination

● Proficient with IT/Technical knowledge for integration of new services with existing services

● Current IT developments such task automation the task

● Proficient in English (oral and written)

● Excellent knowledge of MS-Office (especially Excel and Word)

● Strong communication and people skills

● Good organizational and multitasking abilities

● Problem-solving skills

 


Qualification: Any Graduate

Keyskills:   IT support

Please note - due to the number of applications we receive, we will only be able to respond to successful candidates.


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